Event Planning Customer Services Survey

Estrella Mountain Community College
Event Planning Customer Services Survey

We would like to get your feedback on how to improve the Event Planning Services on EMCC campus. Your comments will provide us valuable information for improving our services. Thank you for your valuable input.

1. What was your overall level of satisfaction while working with EMCC staff in this event?

Exceeded Expecations

Met Expecations

Did not meet Expecations

1a. If not, please indicate why below:

2. Did you experience a problem before, during or after the meeting which impacted your overall satisfaction? If you answer no, please skip to question 5.

3. What was the nature of the problem that occured?

4. Was the problem resolved to your satisfaction? Please explain below:

5. Were you able to give a 2-week notice to a staff member for all special event needs on campus?

Please rate the following questions regarding your event planning experience:

6. What was the ease of scheduling the event meeting?

Exceeded Expecations

Met Expecatations

Did not meet Expecations

6a. If not, please indicate Why below:

7. Was the meeting setup accurately and according to your confirmed reservation?

Exceeded Expectations

Met Expectations

Did not meet Expectations

7b. If not, please indicate why below:

8. Were your audio visual requirements met for your event on campus?

Exceeded my Expectations

Met Expectations

Did not meet Expectations

8a. If not, please indicate why below:

9. Any other comments or suggestions on how staff members can improve their services?

10. Would you like to recognize an individual staff member for their outstanding performance? If so, please write the name and services provided below:

The following questions are OPTIONAL

11. Would you like a college staff member to contact you after your event has ended?

11a. If yes, please provide us with the one of the following preferred methods of contact: Your name, address, home or cell phone number or email address. Please indicate below: