Estrella Mountain Community Co - 6/2003 Student Satisfaction Inventory, 2-Year College

Demographic Information
Gender N%
Female 301 62.45%
Male 181 37.55%
   Total482 100.00%
 No response12
 
Age N%
18 and under 48 10.02%
19 to 24 239 49.90%
25 to 34 98 20.46%
35 to 44 60 12.53%
45 and over 34 7.10%
   Total479 100.00%
 No response15
 
Ethnicity/Race N%
African-American 31 6.49%
American Indian or Alaskan Native 4 0.84%
Asian or Pacific Islander 18 3.77%
Caucasian/White 235 49.16%
Hispanic 142 29.71%
Other race 23 4.81%
Race - Prefer not to respond 25 5.23%
   Total478 100.00%
 No response16
 
Current Enrollment Status N%
Day 318 71.14%
Evening 111 24.83%
Weekend 18 4.03%
   Total447 100.00%
 No response47
 
Current Class Load N%
Full-time 294 61.38%
Part-time 185 38.62%
   Total479 100.00%
 No response15
 
Class Level N%
1 year or less 277 57.47%
2 years 134 27.80%
3 years 49 10.17%
4 or more years 22 4.56%
   Total482 100.00%
 No response12
 
Current GPA N%
No credits earned 57 12.08%
1.99 or below 9 1.91%
2.0 - 2.49 34 7.20%
2.5 - 2.99 72 15.25%
3.0 - 3.49 132 27.97%
3.5 or above 168 35.59%
   Total472 100.00%
 No response22
 
Educational Goal N%
Associate degree 185 38.62%
Vocational/technical program 3 0.63%
Transfer to another institution 223 46.56%
Certification (initial / renewal) 11 2.30%
Self-improvement/pleasure 13 2.71%
Job-related training 6 1.25%
Other educational goal 38 7.93%
   Total479 100.00%
 No response15
 
Employment N%
Full-time off campus 192 39.83%
Part-time off campus 145 30.08%
Full-time on campus 5 1.04%
Part-time on campus 20 4.15%
Not employed 120 24.90%
   Total482 100.00%
 No response12
 
Current Residence N%
Residence hall 2 0.41%
Own house 174 36.10%
Rent room or apt off campus 69 14.32%
Parent's home 213 44.19%
Other residence 24 4.98%
   Total482 100.00%
 No response12
 
Residence Classification N%
In-state 451 93.76%
Out-of-state 14 2.91%
International (not U.S. citizen) 16 3.33%
   Total481 100.00%
 No response13
 
Disabilities N%
Yes - Disability 37 7.68%
No - Disability 445 92.32%
   Total482 100.00%
 No response12
 
Institution Was My N%
1st choice 348 72.65%
2nd choice 107 22.34%
3rd choice or lower 24 5.01%
   Total479 100.00%
 No response15
 
Institution Question N%
Campus Item - Answer 1 115 31.68%
Campus Item - Answer 2 181 49.86%
Campus Item - Answer 3 28 7.71%
Campus Item - Answer 4 7 1.93%
Campus Item - Answer 5 17 4.68%
Campus Item - Answer 6 15 4.13%
   Total363 100.00%
 No response131
 
Selection of Program/Major N%
0000 2 25.00%
0121 1 12.50%
3547 1 12.50%
5517 1 12.50%
6969 1 12.50%
7058 1 12.50%
7682 1 12.50%
 Noel-Levitz Survey Results
Estrella Mountain Community Co - 6/2003 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Scales: In Order of Importance
Estrella Mountain Community Co Community, Junior & Tech. College
Scales Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
Instructional Effectiveness 6.24    5.51 / 1.02  0.73  6.14    5.27 / 1.05  0.87  0.24***
Registration Effectiveness 6.24    5.55 / 0.97  0.69  6.10    5.27 / 1.04  0.83  0.28***
Academic Advising/Counseling 6.19    5.07 / 1.36  1.12  6.08    5.05 / 1.29  1.03  0.02   
Academic Services 6.18    5.55 / 1.00  0.63  5.98    5.22 / 1.07  0.76  0.33***
Safety and Security 6.17    5.30 / 1.17  0.87  5.95    4.81 / 1.19  1.14  0.49***
Concern for the Individual 6.12    5.30 / 1.14  0.82  6.04    5.09 / 1.19  0.95  0.21***
Admissions and Financial Aid 6.08    5.18 / 1.22  0.90  5.93    4.95 / 1.20  0.98  0.23***
Student Centeredness 6.03    5.55 / 1.03  0.48  5.90    5.21 / 1.12  0.69  0.34***
Campus Climate 6.02    5.46 / 0.98  0.56  5.90    5.14 / 1.05  0.76  0.32***
Service Excellence 6.00    5.44 / 0.97  0.56  5.88    5.09 / 1.06  0.79  0.35***
Campus Support Services 5.41    4.94 / 1.12  0.47  5.37    4.81 / 1.12  0.56  0.13*  
Responsiveness to Diverse Populations     5.64 / 1.24         5.33 / 1.23     0.31***

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Estrella Mountain Community Co - 6/2003 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Items: In Order of Importance
Estrella Mountain Community Co Community, Junior & Tech. College
Items Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
8. Classes are scheduled at times that are convenient for me. 6.56    5.41 / 1.59  1.15  6.41    5.31 / 1.57  1.10  0.10   
18. The quality of instruction I receive in most of my classes is excellent. 6.49    5.77 / 1.26  0.72  6.41    5.50 / 1.35  0.91  0.27***
15. I am able to register for classes I need with few conflicts. 6.43    5.61 / 1.44  0.82  6.31    5.26 / 1.56  1.05  0.35***
31. The campus is safe and secure for all students. 6.42    5.78 / 1.22  0.64  6.23    5.39 / 1.36  0.84  0.39***
69. There is a good variety of courses provided on this campus. 6.40    5.42 / 1.53  0.98  6.27    5.43 / 1.45  0.84  -0.01   
58. Nearly all of the faculty are knowledgeable in their fields. 6.35    5.77 / 1.20  0.58  6.28    5.55 / 1.33  0.73  0.22***
24. Parking lots are well-lighted and secure. 6.34    5.51 / 1.54  0.83  6.09    4.92 / 1.68  1.17  0.59***
34. Computer labs are adequate and accessible. 6.34    5.67 / 1.42  0.67  6.13    5.34 / 1.52  0.79  0.33***
66. Program requirements are clear and reasonable. 6.33    5.60 / 1.34  0.73  6.20    5.39 / 1.37  0.81  0.21***
72. Campus item 6.32    5.91 / 1.32  0.41              
14. Library resources and services are adequate. 6.30    5.48 / 1.41  0.82  6.11    5.34 / 1.48  0.77  0.14*  
39. The amount of student parking space on campus is adequate. 6.30    4.92 / 1.80  1.38  6.15    4.27 / 2.01  1.88  0.65***
40. My academic advisor is knowledgeable about the transfer requirements of other schools. 6.30    5.02 / 1.71  1.28  6.07    4.97 / 1.62  1.10  0.05   
29. Faculty are fair and unbiased in their treatment of individual students. 6.29    5.53 / 1.36  0.76  6.20    5.21 / 1.50  0.99  0.32***
32. My academic advisor is knowledgeable about my program requirements. 6.29    5.01 / 1.74  1.28  6.22    5.23 / 1.63  0.99  -0.22** 
52. This school does whatever it can to help me reach my educational goals. 6.29    5.31 / 1.49  0.98  6.15    5.07 / 1.48  1.08  0.24***
61. Faculty are usually available after class and during office hours. 6.28    5.64 / 1.42  0.64  6.16    5.47 / 1.40  0.69  0.17** 
87. Cost as factor in decision to enroll. 6.28        6.12            
28. It is an enjoyable experience to be a student on this campus. 6.27    5.80 / 1.31  0.47  6.03    5.35 / 1.43  0.68  0.45***
68. On the whole, the campus is well-maintained. 6.26    6.14 / 1.16  0.12  6.10    5.59 / 1.36  0.51  0.55***
70. I am able to experience intellectual growth here. 6.26    5.80 / 1.29  0.46  6.25    5.55 / 1.34  0.70  0.25***
36. Students are made to feel welcome on this campus. 6.25    5.83 / 1.20  0.42  6.07    5.41 / 1.36  0.66  0.42***
7. Adequate financial aid is available for most students. 6.24    5.11 / 1.80  1.13  6.11    4.96 / 1.72  1.15  0.15   
5. The personnel involved in registration are helpful. 6.23    5.58 / 1.46  0.65  6.11    5.25 / 1.55  0.86  0.33***
46. Faculty provide timely feedback about student progress in a course. 6.22    5.42 / 1.42  0.80  6.09    5.16 / 1.46  0.93  0.26***
42. The equipment in the lab facilities is kept up to date. 6.21    5.56 / 1.35  0.65  6.10    5.20 / 1.48  0.90  0.36***
65. Students are notified early in the term if they are doing poorly in a class. 6.21    4.89 / 1.72  1.32  6.13    4.78 / 1.67  1.35  0.11   
6. My academic advisor is approachable. 6.20    5.27 / 1.55  0.93  6.16    5.29 / 1.60  0.87  -0.02   
41. Admissions staff are knowledgeable. 6.20    5.46 / 1.37  0.74  6.07    5.22 / 1.42  0.85  0.24***
23. Faculty are understanding of students' unique life circumstances. 6.19    5.47 / 1.49  0.72  6.05    5.04 / 1.53  1.01  0.43***
35. Policies and procedures regarding registration and course selection are clear and well-publicized. 6.19    5.56 / 1.37  0.63  6.10    5.32 / 1.42  0.78  0.24***
51. There are convenient ways of paying my school bill. 6.19    5.45 / 1.53  0.74  6.07    5.21 / 1.53  0.86  0.24***
16. The college shows concern for students as individuals. 6.18    5.34 / 1.46  0.84  6.07    4.98 / 1.54  1.09  0.36***
20. Financial aid counselors are helpful. 6.18    5.28 / 1.61  0.90  5.95    4.88 / 1.67  1.07  0.40***
50. Tutoring services are readily available. 6.17    5.51 / 1.46  0.66  5.88    5.16 / 1.48  0.72  0.35***
62. Bookstore staff are helpful. 6.17    5.80 / 1.30  0.37  5.94    5.33 / 1.53  0.61  0.47***
56. The business office is open during hours which are convenient for most students. 6.16    5.62 / 1.33  0.54  5.98    5.25 / 1.45  0.73  0.37***
43. Class change (drop/add) policies are reasonable. 6.14    5.54 / 1.41  0.60  6.01    5.30 / 1.45  0.71  0.24***
63. I seldom get the "run-around" when seeking information on this campus. 6.14    5.46 / 1.46  0.68  6.02    4.96 / 1.64  1.06  0.50***
12. My academic advisor helps me set goals to work toward. 6.13    4.80 / 1.80  1.33  5.92    4.86 / 1.68  1.06  -0.06   
37. Faculty take into consideration student differences as they teach a course. 6.13    5.45 / 1.33  0.68  6.02    5.08 / 1.46  0.94  0.37***
45. This institution has a good reputation within the community. 6.12    5.78 / 1.25  0.34  5.97    5.49 / 1.36  0.48  0.29***
64. Nearly all classes deal with practical experiences and applications. 6.12    5.52 / 1.30  0.60  6.02    5.28 / 1.36  0.74  0.24***
13. Financial aid awards are announced to students in time to be helpful in college planning. 6.11    4.88 / 1.73  1.23  5.93    4.65 / 1.69  1.28  0.23** 
21. There are a sufficient number of study areas on campus. 6.09    5.46 / 1.49  0.63  5.85    5.17 / 1.52  0.68  0.29***
26. Library staff are helpful and approachable. 6.09    5.77 / 1.25  0.32  5.88    5.30 / 1.45  0.58  0.47***
25. My academic advisor is concerned about my success as an individual. 6.08    4.84 / 1.72  1.24  6.05    4.93 / 1.68  1.12  -0.09   
11. Security staff respond quickly in emergencies. 6.07    5.01 / 1.50  1.06  5.82    4.71 / 1.43  1.11  0.30***
27. The campus staff are caring and helpful. 6.06    5.58 / 1.27  0.48  5.96    5.25 / 1.34  0.71  0.33***
47. There are adequate services to help me decide upon a career. 6.05    5.19 / 1.50  0.86  5.98    5.04 / 1.46  0.94  0.15*  
48. Counseling staff care about students as individuals. 6.04    5.21 / 1.53  0.83  5.97    5.02 / 1.52  0.95  0.19*  
55. Academic support services adequately meet the needs of students. 6.04    5.38 / 1.34  0.66  5.87    5.05 / 1.37  0.82  0.33***
54. Faculty are interested in my academic problems. 6.03    5.31 / 1.46  0.72  5.96    5.03 / 1.46  0.93  0.28***
60. Billing policies are reasonable. 6.03    5.41 / 1.38  0.62  5.97    5.17 / 1.47  0.80  0.24***
49. Admissions counselors respond to prospective students' unique needs and requests. 6.02    5.18 / 1.55  0.84  5.87    4.98 / 1.45  0.89  0.20** 
53. The assessment and course placement procedures are reasonable. 6.02    5.37 / 1.41  0.65  5.92    5.12 / 1.42  0.80  0.25***
2. Faculty care about me as an individual. 5.98    5.51 / 1.36  0.47  5.91    5.27 / 1.41  0.64  0.24***
3. The quality of instruction in the vocational/technical programs is excellent. 5.98    5.45 / 1.25  0.53  6.02    5.29 / 1.34  0.73  0.16*  
22. People on this campus respect and are supportive of each other. 5.98    5.47 / 1.31  0.51  5.82    5.11 / 1.38  0.71  0.36***
57. Administrators are approachable to students. 5.98    5.28 / 1.39  0.70  5.91    5.08 / 1.47  0.83  0.20** 
73. Campus item 5.98    5.67 / 1.28  0.31              
77. Campus item 5.96    5.62 / 1.29  0.34              
67. Channels for expressing student complaints are readily available. 5.93    5.00 / 1.58  0.93  5.86    4.72 / 1.58  1.14  0.28***
30. The career services office provides students with the help they need to get a job. 5.88    4.84 / 1.49  1.04  5.79    4.86 / 1.42  0.93  -0.02   
93. Geographic setting as factor in decision to enroll. 5.84        5.35            
9. Internships or practical experiences are provided in my degree/certificate program. 5.81    4.74 / 1.57  1.07  5.84    4.91 / 1.52  0.93  -0.17*  
88. Financial aid as factor in decision to enroll. 5.81        5.62            
74. Campus item 5.77    5.29 / 1.36  0.48              
89. Academic reputation as factor in decision to enroll. 5.77        5.69            
59. New student orientation services help students adjust to college. 5.74    5.27 / 1.40  0.47  5.72    5.06 / 1.46  0.66  0.21** 
38. The student center is a comfortable place for students to spend their leisure time. 5.72    5.50 / 1.31  0.22  5.54    5.00 / 1.49  0.54  0.50***
4. Security staff are helpful. 5.70    5.21 / 1.58  0.49  5.42    4.74 / 1.56  0.68  0.47***
33. Admissions counselors accurately portray the campus in their recruiting practices. 5.67    5.15 / 1.36  0.52  5.65    4.94 / 1.40  0.71  0.21** 
75. Campus item 5.67    5.11 / 1.46  0.56              
80. Campus item 5.59    5.23 / 1.51  0.36              
94. Campus appearance as factor in decision to enroll. 5.58        5.10            
78. Campus item 5.57    5.32 / 1.43  0.25              
90. Size of institution as factor in decision to enroll. 5.55        5.09            
71. Campus item 5.53    5.08 / 1.44  0.45              
95. Personalized attention prior to enrollment as factor in decision to enroll. 5.53        5.23            
1. Most students feel a sense of belonging here. 5.47    5.45 / 1.30  0.02  5.35    5.18 / 1.36  0.17  0.27***
76. Campus item 5.47    5.05 / 1.63  0.42              
44. I generally know what's happening on campus. 5.43    4.88 / 1.50  0.55  5.43    4.74 / 1.50  0.69  0.14*  
79. Campus item 5.38    5.07 / 1.51  0.31              
19. This campus provides effective support services for displaced homemakers. 4.98    4.77 / 1.26  0.21  4.96    4.60 / 1.30  0.36  0.17*  
92. Recommendations from family/friends as factor in decision to enroll. 4.84        4.72            
17. Personnel in the Veterans' Services program are helpful. 4.62    4.58 / 1.29  0.04  4.53    4.45 / 1.27  0.08  0.13   
10. Child care facilities are available on campus. 4.40    4.06 / 1.56  0.34  4.55    4.35 / 1.58  0.20  -0.29** 
91. Opportunity to play sports as factor in decision to enroll. 3.49        3.40            
81. Institution's commitment to part-time students?     5.82 / 1.36         5.45 / 1.37     0.37***
82. Institution's commitment to evening students?     5.67 / 1.43         5.33 / 1.44     0.34***
83. Institution's commitment to older, returning learners?     5.75 / 1.33         5.42 / 1.37     0.33***
84. Institution's commitment to under-represented populations?     5.53 / 1.40         5.21 / 1.35     0.32***
85. Institution's commitment to commuters?     5.47 / 1.38         5.21 / 1.44     0.26***
86. Institution's commitment to students with disabilities?     5.55 / 1.40         5.33 / 1.40     0.22** 

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Estrella Mountain Community Co - 6/2003 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Student Centeredness
Estrella Mountain Community Co Community, Junior & Tech. College
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
1. Most students feel a sense of belonging here. 5.47    5.45 / 1.30  0.02  5.35    5.18 / 1.36  0.17  0.27***
16. The college shows concern for students as individuals. 6.18    5.34 / 1.46  0.84  6.07    4.98 / 1.54  1.09  0.36***
27. The campus staff are caring and helpful. 6.06    5.58 / 1.27  0.48  5.96    5.25 / 1.34  0.71  0.33***
28. It is an enjoyable experience to be a student on this campus. 6.27    5.80 / 1.31  0.47  6.03    5.35 / 1.43  0.68  0.45***
36. Students are made to feel welcome on this campus. 6.25    5.83 / 1.20  0.42  6.07    5.41 / 1.36  0.66  0.42***
57. Administrators are approachable to students. 5.98    5.28 / 1.39  0.70  5.91    5.08 / 1.47  0.83  0.20** 

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Estrella Mountain Community Co - 6/2003 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Instructional Effectiveness
Estrella Mountain Community Co Community, Junior & Tech. College
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
2. Faculty care about me as an individual. 5.98    5.51 / 1.36  0.47  5.91    5.27 / 1.41  0.64  0.24***
18. The quality of instruction I receive in most of my classes is excellent. 6.49    5.77 / 1.26  0.72  6.41    5.50 / 1.35  0.91  0.27***
23. Faculty are understanding of students' unique life circumstances. 6.19    5.47 / 1.49  0.72  6.05    5.04 / 1.53  1.01  0.43***
29. Faculty are fair and unbiased in their treatment of individual students. 6.29    5.53 / 1.36  0.76  6.20    5.21 / 1.50  0.99  0.32***
37. Faculty take into consideration student differences as they teach a course. 6.13    5.45 / 1.33  0.68  6.02    5.08 / 1.46  0.94  0.37***
46. Faculty provide timely feedback about student progress in a course. 6.22    5.42 / 1.42  0.80  6.09    5.16 / 1.46  0.93  0.26***
54. Faculty are interested in my academic problems. 6.03    5.31 / 1.46  0.72  5.96    5.03 / 1.46  0.93  0.28***
58. Nearly all of the faculty are knowledgeable in their fields. 6.35    5.77 / 1.20  0.58  6.28    5.55 / 1.33  0.73  0.22***
61. Faculty are usually available after class and during office hours. 6.28    5.64 / 1.42  0.64  6.16    5.47 / 1.40  0.69  0.17** 
64. Nearly all classes deal with practical experiences and applications. 6.12    5.52 / 1.30  0.60  6.02    5.28 / 1.36  0.74  0.24***
65. Students are notified early in the term if they are doing poorly in a class. 6.21    4.89 / 1.72  1.32  6.13    4.78 / 1.67  1.35  0.11   
66. Program requirements are clear and reasonable. 6.33    5.60 / 1.34  0.73  6.20    5.39 / 1.37  0.81  0.21***
69. There is a good variety of courses provided on this campus. 6.40    5.42 / 1.53  0.98  6.27    5.43 / 1.45  0.84  -0.01   
70. I am able to experience intellectual growth here. 6.26    5.80 / 1.29  0.46  6.25    5.55 / 1.34  0.70  0.25***

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Estrella Mountain Community Co - 6/2003 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Responsiveness to Diverse Populations
Estrella Mountain Community Co Community, Junior & Tech. College
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
81. Institution's commitment to part-time students?     5.82 / 1.36         5.45 / 1.37     0.37***
82. Institution's commitment to evening students?     5.67 / 1.43         5.33 / 1.44     0.34***
83. Institution's commitment to older, returning learners?     5.75 / 1.33         5.42 / 1.37     0.33***
84. Institution's commitment to under-represented populations?     5.53 / 1.40         5.21 / 1.35     0.32***
85. Institution's commitment to commuters?     5.47 / 1.38         5.21 / 1.44     0.26***
86. Institution's commitment to students with disabilities?     5.55 / 1.40         5.33 / 1.40     0.22** 

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Estrella Mountain Community Co - 6/2003 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Campus Support Services
Estrella Mountain Community Co Community, Junior & Tech. College
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
10. Child care facilities are available on campus. 4.40    4.06 / 1.56  0.34  4.55    4.35 / 1.58  0.20  -0.29** 
17. Personnel in the Veterans' Services program are helpful. 4.62    4.58 / 1.29  0.04  4.53    4.45 / 1.27  0.08  0.13   
19. This campus provides effective support services for displaced homemakers. 4.98    4.77 / 1.26  0.21  4.96    4.60 / 1.30  0.36  0.17*  
30. The career services office provides students with the help they need to get a job. 5.88    4.84 / 1.49  1.04  5.79    4.86 / 1.42  0.93  -0.02   
38. The student center is a comfortable place for students to spend their leisure time. 5.72    5.50 / 1.31  0.22  5.54    5.00 / 1.49  0.54  0.50***
47. There are adequate services to help me decide upon a career. 6.05    5.19 / 1.50  0.86  5.98    5.04 / 1.46  0.94  0.15*  
59. New student orientation services help students adjust to college. 5.74    5.27 / 1.40  0.47  5.72    5.06 / 1.46  0.66  0.21** 

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Estrella Mountain Community Co - 6/2003 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Safety and Security
Estrella Mountain Community Co Community, Junior & Tech. College
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
4. Security staff are helpful. 5.70    5.21 / 1.58  0.49  5.42    4.74 / 1.56  0.68  0.47***
11. Security staff respond quickly in emergencies. 6.07    5.01 / 1.50  1.06  5.82    4.71 / 1.43  1.11  0.30***
24. Parking lots are well-lighted and secure. 6.34    5.51 / 1.54  0.83  6.09    4.92 / 1.68  1.17  0.59***
31. The campus is safe and secure for all students. 6.42    5.78 / 1.22  0.64  6.23    5.39 / 1.36  0.84  0.39***
39. The amount of student parking space on campus is adequate. 6.30    4.92 / 1.80  1.38  6.15    4.27 / 2.01  1.88  0.65***

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Estrella Mountain Community Co - 6/2003 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Academic Advising/Counseling
Estrella Mountain Community Co Community, Junior & Tech. College
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
6. My academic advisor is approachable. 6.20    5.27 / 1.55  0.93  6.16    5.29 / 1.60  0.87  -0.02   
12. My academic advisor helps me set goals to work toward. 6.13    4.80 / 1.80  1.33  5.92    4.86 / 1.68  1.06  -0.06   
25. My academic advisor is concerned about my success as an individual. 6.08    4.84 / 1.72  1.24  6.05    4.93 / 1.68  1.12  -0.09   
32. My academic advisor is knowledgeable about my program requirements. 6.29    5.01 / 1.74  1.28  6.22    5.23 / 1.63  0.99  -0.22** 
40. My academic advisor is knowledgeable about the transfer requirements of other schools. 6.30    5.02 / 1.71  1.28  6.07    4.97 / 1.62  1.10  0.05   
48. Counseling staff care about students as individuals. 6.04    5.21 / 1.53  0.83  5.97    5.02 / 1.52  0.95  0.19*  
52. This school does whatever it can to help me reach my educational goals. 6.29    5.31 / 1.49  0.98  6.15    5.07 / 1.48  1.08  0.24***

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Estrella Mountain Community Co - 6/2003 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Admissions and Financial Aid
Estrella Mountain Community Co Community, Junior & Tech. College
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
7. Adequate financial aid is available for most students. 6.24    5.11 / 1.80  1.13  6.11    4.96 / 1.72  1.15  0.15   
13. Financial aid awards are announced to students in time to be helpful in college planning. 6.11    4.88 / 1.73  1.23  5.93    4.65 / 1.69  1.28  0.23** 
20. Financial aid counselors are helpful. 6.18    5.28 / 1.61  0.90  5.95    4.88 / 1.67  1.07  0.40***
33. Admissions counselors accurately portray the campus in their recruiting practices. 5.67    5.15 / 1.36  0.52  5.65    4.94 / 1.40  0.71  0.21** 
41. Admissions staff are knowledgeable. 6.20    5.46 / 1.37  0.74  6.07    5.22 / 1.42  0.85  0.24***
49. Admissions counselors respond to prospective students' unique needs and requests. 6.02    5.18 / 1.55  0.84  5.87    4.98 / 1.45  0.89  0.20** 

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Estrella Mountain Community Co - 6/2003 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Academic Services
Estrella Mountain Community Co Community, Junior & Tech. College
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
14. Library resources and services are adequate. 6.30    5.48 / 1.41  0.82  6.11    5.34 / 1.48  0.77  0.14*  
21. There are a sufficient number of study areas on campus. 6.09    5.46 / 1.49  0.63  5.85    5.17 / 1.52  0.68  0.29***
26. Library staff are helpful and approachable. 6.09    5.77 / 1.25  0.32  5.88    5.30 / 1.45  0.58  0.47***
34. Computer labs are adequate and accessible. 6.34    5.67 / 1.42  0.67  6.13    5.34 / 1.52  0.79  0.33***
42. The equipment in the lab facilities is kept up to date. 6.21    5.56 / 1.35  0.65  6.10    5.20 / 1.48  0.90  0.36***
50. Tutoring services are readily available. 6.17    5.51 / 1.46  0.66  5.88    5.16 / 1.48  0.72  0.35***
55. Academic support services adequately meet the needs of students. 6.04    5.38 / 1.34  0.66  5.87    5.05 / 1.37  0.82  0.33***

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Estrella Mountain Community Co - 6/2003 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Registration Effectiveness
Estrella Mountain Community Co Community, Junior & Tech. College
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
5. The personnel involved in registration are helpful. 6.23    5.58 / 1.46  0.65  6.11    5.25 / 1.55  0.86  0.33***
8. Classes are scheduled at times that are convenient for me. 6.56    5.41 / 1.59  1.15  6.41    5.31 / 1.57  1.10  0.10   
15. I am able to register for classes I need with few conflicts. 6.43    5.61 / 1.44  0.82  6.31    5.26 / 1.56  1.05  0.35***
35. Policies and procedures regarding registration and course selection are clear and well-publicized. 6.19    5.56 / 1.37  0.63  6.10    5.32 / 1.42  0.78  0.24***
43. Class change (drop/add) policies are reasonable. 6.14    5.54 / 1.41  0.60  6.01    5.30 / 1.45  0.71  0.24***
51. There are convenient ways of paying my school bill. 6.19    5.45 / 1.53  0.74  6.07    5.21 / 1.53  0.86  0.24***
56. The business office is open during hours which are convenient for most students. 6.16    5.62 / 1.33  0.54  5.98    5.25 / 1.45  0.73  0.37***
60. Billing policies are reasonable. 6.03    5.41 / 1.38  0.62  5.97    5.17 / 1.47  0.80  0.24***
62. Bookstore staff are helpful. 6.17    5.80 / 1.30  0.37  5.94    5.33 / 1.53  0.61  0.47***

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Estrella Mountain Community Co - 6/2003 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Service Excellence
Estrella Mountain Community Co Community, Junior & Tech. College
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
5. The personnel involved in registration are helpful. 6.23    5.58 / 1.46  0.65  6.11    5.25 / 1.55  0.86  0.33***
22. People on this campus respect and are supportive of each other. 5.98    5.47 / 1.31  0.51  5.82    5.11 / 1.38  0.71  0.36***
26. Library staff are helpful and approachable. 6.09    5.77 / 1.25  0.32  5.88    5.30 / 1.45  0.58  0.47***
27. The campus staff are caring and helpful. 6.06    5.58 / 1.27  0.48  5.96    5.25 / 1.34  0.71  0.33***
44. I generally know what's happening on campus. 5.43    4.88 / 1.50  0.55  5.43    4.74 / 1.50  0.69  0.14*  
57. Administrators are approachable to students. 5.98    5.28 / 1.39  0.70  5.91    5.08 / 1.47  0.83  0.20** 
62. Bookstore staff are helpful. 6.17    5.80 / 1.30  0.37  5.94    5.33 / 1.53  0.61  0.47***
63. I seldom get the "run-around" when seeking information on this campus. 6.14    5.46 / 1.46  0.68  6.02    4.96 / 1.64  1.06  0.50***
67. Channels for expressing student complaints are readily available. 5.93    5.00 / 1.58  0.93  5.86    4.72 / 1.58  1.14  0.28***

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Estrella Mountain Community Co - 6/2003 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Concern for the Individual
Estrella Mountain Community Co Community, Junior & Tech. College
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
2. Faculty care about me as an individual. 5.98    5.51 / 1.36  0.47  5.91    5.27 / 1.41  0.64  0.24***
16. The college shows concern for students as individuals. 6.18    5.34 / 1.46  0.84  6.07    4.98 / 1.54  1.09  0.36***
25. My academic advisor is concerned about my success as an individual. 6.08    4.84 / 1.72  1.24  6.05    4.93 / 1.68  1.12  -0.09   
29. Faculty are fair and unbiased in their treatment of individual students. 6.29    5.53 / 1.36  0.76  6.20    5.21 / 1.50  0.99  0.32***
48. Counseling staff care about students as individuals. 6.04    5.21 / 1.53  0.83  5.97    5.02 / 1.52  0.95  0.19*  

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Estrella Mountain Community Co - 6/2003 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Campus Climate
Estrella Mountain Community Co Community, Junior & Tech. College
Item Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
1. Most students feel a sense of belonging here. 5.47    5.45 / 1.30  0.02  5.35    5.18 / 1.36  0.17  0.27***
2. Faculty care about me as an individual. 5.98    5.51 / 1.36  0.47  5.91    5.27 / 1.41  0.64  0.24***
16. The college shows concern for students as individuals. 6.18    5.34 / 1.46  0.84  6.07    4.98 / 1.54  1.09  0.36***
22. People on this campus respect and are supportive of each other. 5.98    5.47 / 1.31  0.51  5.82    5.11 / 1.38  0.71  0.36***
27. The campus staff are caring and helpful. 6.06    5.58 / 1.27  0.48  5.96    5.25 / 1.34  0.71  0.33***
28. It is an enjoyable experience to be a student on this campus. 6.27    5.80 / 1.31  0.47  6.03    5.35 / 1.43  0.68  0.45***
31. The campus is safe and secure for all students. 6.42    5.78 / 1.22  0.64  6.23    5.39 / 1.36  0.84  0.39***
36. Students are made to feel welcome on this campus. 6.25    5.83 / 1.20  0.42  6.07    5.41 / 1.36  0.66  0.42***
44. I generally know what's happening on campus. 5.43    4.88 / 1.50  0.55  5.43    4.74 / 1.50  0.69  0.14*  
45. This institution has a good reputation within the community. 6.12    5.78 / 1.25  0.34  5.97    5.49 / 1.36  0.48  0.29***
52. This school does whatever it can to help me reach my educational goals. 6.29    5.31 / 1.49  0.98  6.15    5.07 / 1.48  1.08  0.24***
57. Administrators are approachable to students. 5.98    5.28 / 1.39  0.70  5.91    5.08 / 1.47  0.83  0.20** 
59. New student orientation services help students adjust to college. 5.74    5.27 / 1.40  0.47  5.72    5.06 / 1.46  0.66  0.21** 
63. I seldom get the "run-around" when seeking information on this campus. 6.14    5.46 / 1.46  0.68  6.02    4.96 / 1.64  1.06  0.50***
67. Channels for expressing student complaints are readily available. 5.93    5.00 / 1.58  0.93  5.86    4.72 / 1.58  1.14  0.28***

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Estrella Mountain Community Co - 6/2003 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Items: In Sequential Order
Estrella Mountain Community Co Community, Junior & Tech. College
Items Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
1. Most students feel a sense of belonging here. 5.47    5.45 / 1.30  0.02  5.35    5.18 / 1.36  0.17  0.27***
2. Faculty care about me as an individual. 5.98    5.51 / 1.36  0.47  5.91    5.27 / 1.41  0.64  0.24***
3. The quality of instruction in the vocational/technical programs is excellent. 5.98    5.45 / 1.25  0.53  6.02    5.29 / 1.34  0.73  0.16*  
4. Security staff are helpful. 5.70    5.21 / 1.58  0.49  5.42    4.74 / 1.56  0.68  0.47***
5. The personnel involved in registration are helpful. 6.23    5.58 / 1.46  0.65  6.11    5.25 / 1.55  0.86  0.33***
6. My academic advisor is approachable. 6.20    5.27 / 1.55  0.93  6.16    5.29 / 1.60  0.87  -0.02   
7. Adequate financial aid is available for most students. 6.24    5.11 / 1.80  1.13  6.11    4.96 / 1.72  1.15  0.15   
8. Classes are scheduled at times that are convenient for me. 6.56    5.41 / 1.59  1.15  6.41    5.31 / 1.57  1.10  0.10   
9. Internships or practical experiences are provided in my degree/certificate program. 5.81    4.74 / 1.57  1.07  5.84    4.91 / 1.52  0.93  -0.17*  
10. Child care facilities are available on campus. 4.40    4.06 / 1.56  0.34  4.55    4.35 / 1.58  0.20  -0.29** 
11. Security staff respond quickly in emergencies. 6.07    5.01 / 1.50  1.06  5.82    4.71 / 1.43  1.11  0.30***
12. My academic advisor helps me set goals to work toward. 6.13    4.80 / 1.80  1.33  5.92    4.86 / 1.68  1.06  -0.06   
13. Financial aid awards are announced to students in time to be helpful in college planning. 6.11    4.88 / 1.73  1.23  5.93    4.65 / 1.69  1.28  0.23** 
14. Library resources and services are adequate. 6.30    5.48 / 1.41  0.82  6.11    5.34 / 1.48  0.77  0.14*  
15. I am able to register for classes I need with few conflicts. 6.43    5.61 / 1.44  0.82  6.31    5.26 / 1.56  1.05  0.35***
16. The college shows concern for students as individuals. 6.18    5.34 / 1.46  0.84  6.07    4.98 / 1.54  1.09  0.36***
17. Personnel in the Veterans' Services program are helpful. 4.62    4.58 / 1.29  0.04  4.53    4.45 / 1.27  0.08  0.13   
18. The quality of instruction I receive in most of my classes is excellent. 6.49    5.77 / 1.26  0.72  6.41    5.50 / 1.35  0.91  0.27***
19. This campus provides effective support services for displaced homemakers. 4.98    4.77 / 1.26  0.21  4.96    4.60 / 1.30  0.36  0.17*  
20. Financial aid counselors are helpful. 6.18    5.28 / 1.61  0.90  5.95    4.88 / 1.67  1.07  0.40***
21. There are a sufficient number of study areas on campus. 6.09    5.46 / 1.49  0.63  5.85    5.17 / 1.52  0.68  0.29***
22. People on this campus respect and are supportive of each other. 5.98    5.47 / 1.31  0.51  5.82    5.11 / 1.38  0.71  0.36***
23. Faculty are understanding of students' unique life circumstances. 6.19    5.47 / 1.49  0.72  6.05    5.04 / 1.53  1.01  0.43***
24. Parking lots are well-lighted and secure. 6.34    5.51 / 1.54  0.83  6.09    4.92 / 1.68  1.17  0.59***
25. My academic advisor is concerned about my success as an individual. 6.08    4.84 / 1.72  1.24  6.05    4.93 / 1.68  1.12  -0.09   
26. Library staff are helpful and approachable. 6.09    5.77 / 1.25  0.32  5.88    5.30 / 1.45  0.58  0.47***
27. The campus staff are caring and helpful. 6.06    5.58 / 1.27  0.48  5.96    5.25 / 1.34  0.71  0.33***
28. It is an enjoyable experience to be a student on this campus. 6.27    5.80 / 1.31  0.47  6.03    5.35 / 1.43  0.68  0.45***
29. Faculty are fair and unbiased in their treatment of individual students. 6.29    5.53 / 1.36  0.76  6.20    5.21 / 1.50  0.99  0.32***
30. The career services office provides students with the help they need to get a job. 5.88    4.84 / 1.49  1.04  5.79    4.86 / 1.42  0.93  -0.02   
31. The campus is safe and secure for all students. 6.42    5.78 / 1.22  0.64  6.23    5.39 / 1.36  0.84  0.39***
32. My academic advisor is knowledgeable about my program requirements. 6.29    5.01 / 1.74  1.28  6.22    5.23 / 1.63  0.99  -0.22** 
33. Admissions counselors accurately portray the campus in their recruiting practices. 5.67    5.15 / 1.36  0.52  5.65    4.94 / 1.40  0.71  0.21** 
34. Computer labs are adequate and accessible. 6.34    5.67 / 1.42  0.67  6.13    5.34 / 1.52  0.79  0.33***
35. Policies and procedures regarding registration and course selection are clear and well-publicized. 6.19    5.56 / 1.37  0.63  6.10    5.32 / 1.42  0.78  0.24***
36. Students are made to feel welcome on this campus. 6.25    5.83 / 1.20  0.42  6.07    5.41 / 1.36  0.66  0.42***
37. Faculty take into consideration student differences as they teach a course. 6.13    5.45 / 1.33  0.68  6.02    5.08 / 1.46  0.94  0.37***
38. The student center is a comfortable place for students to spend their leisure time. 5.72    5.50 / 1.31  0.22  5.54    5.00 / 1.49  0.54  0.50***
39. The amount of student parking space on campus is adequate. 6.30    4.92 / 1.80  1.38  6.15    4.27 / 2.01  1.88  0.65***
40. My academic advisor is knowledgeable about the transfer requirements of other schools. 6.30    5.02 / 1.71  1.28  6.07    4.97 / 1.62  1.10  0.05   
41. Admissions staff are knowledgeable. 6.20    5.46 / 1.37  0.74  6.07    5.22 / 1.42  0.85  0.24***
42. The equipment in the lab facilities is kept up to date. 6.21    5.56 / 1.35  0.65  6.10    5.20 / 1.48  0.90  0.36***
43. Class change (drop/add) policies are reasonable. 6.14    5.54 / 1.41  0.60  6.01    5.30 / 1.45  0.71  0.24***
44. I generally know what's happening on campus. 5.43    4.88 / 1.50  0.55  5.43    4.74 / 1.50  0.69  0.14*  
45. This institution has a good reputation within the community. 6.12    5.78 / 1.25  0.34  5.97    5.49 / 1.36  0.48  0.29***
46. Faculty provide timely feedback about student progress in a course. 6.22    5.42 / 1.42  0.80  6.09    5.16 / 1.46  0.93  0.26***
47. There are adequate services to help me decide upon a career. 6.05    5.19 / 1.50  0.86  5.98    5.04 / 1.46  0.94  0.15*  
48. Counseling staff care about students as individuals. 6.04    5.21 / 1.53  0.83  5.97    5.02 / 1.52  0.95  0.19*  
49. Admissions counselors respond to prospective students' unique needs and requests. 6.02    5.18 / 1.55  0.84  5.87    4.98 / 1.45  0.89  0.20** 
50. Tutoring services are readily available. 6.17    5.51 / 1.46  0.66  5.88    5.16 / 1.48  0.72  0.35***
51. There are convenient ways of paying my school bill. 6.19    5.45 / 1.53  0.74  6.07    5.21 / 1.53  0.86  0.24***
52. This school does whatever it can to help me reach my educational goals. 6.29    5.31 / 1.49  0.98  6.15    5.07 / 1.48  1.08  0.24***
53. The assessment and course placement procedures are reasonable. 6.02    5.37 / 1.41  0.65  5.92    5.12 / 1.42  0.80  0.25***
54. Faculty are interested in my academic problems. 6.03    5.31 / 1.46  0.72  5.96    5.03 / 1.46  0.93  0.28***
55. Academic support services adequately meet the needs of students. 6.04    5.38 / 1.34  0.66  5.87    5.05 / 1.37  0.82  0.33***
56. The business office is open during hours which are convenient for most students. 6.16    5.62 / 1.33  0.54  5.98    5.25 / 1.45  0.73  0.37***
57. Administrators are approachable to students. 5.98    5.28 / 1.39  0.70  5.91    5.08 / 1.47  0.83  0.20** 
58. Nearly all of the faculty are knowledgeable in their fields. 6.35    5.77 / 1.20  0.58  6.28    5.55 / 1.33  0.73  0.22***
59. New student orientation services help students adjust to college. 5.74    5.27 / 1.40  0.47  5.72    5.06 / 1.46  0.66  0.21** 
60. Billing policies are reasonable. 6.03    5.41 / 1.38  0.62  5.97    5.17 / 1.47  0.80  0.24***
61. Faculty are usually available after class and during office hours. 6.28    5.64 / 1.42  0.64  6.16    5.47 / 1.40  0.69  0.17** 
62. Bookstore staff are helpful. 6.17    5.80 / 1.30  0.37  5.94    5.33 / 1.53  0.61  0.47***
63. I seldom get the "run-around" when seeking information on this campus. 6.14    5.46 / 1.46  0.68  6.02    4.96 / 1.64  1.06  0.50***
64. Nearly all classes deal with practical experiences and applications. 6.12    5.52 / 1.30  0.60  6.02    5.28 / 1.36  0.74  0.24***
65. Students are notified early in the term if they are doing poorly in a class. 6.21    4.89 / 1.72  1.32  6.13    4.78 / 1.67  1.35  0.11   
66. Program requirements are clear and reasonable. 6.33    5.60 / 1.34  0.73  6.20    5.39 / 1.37  0.81  0.21***
67. Channels for expressing student complaints are readily available. 5.93    5.00 / 1.58  0.93  5.86    4.72 / 1.58  1.14  0.28***
68. On the whole, the campus is well-maintained. 6.26    6.14 / 1.16  0.12  6.10    5.59 / 1.36  0.51  0.55***
69. There is a good variety of courses provided on this campus. 6.40    5.42 / 1.53  0.98  6.27    5.43 / 1.45  0.84  -0.01   
70. I am able to experience intellectual growth here. 6.26    5.80 / 1.29  0.46  6.25    5.55 / 1.34  0.70  0.25***
71. Campus item 5.53    5.08 / 1.44  0.45              
72. Campus item 6.32    5.91 / 1.32  0.41              
73. Campus item 5.98    5.67 / 1.28  0.31              
74. Campus item 5.77    5.29 / 1.36  0.48              
75. Campus item 5.67    5.11 / 1.46  0.56              
76. Campus item 5.47    5.05 / 1.63  0.42              
77. Campus item 5.96    5.62 / 1.29  0.34              
78. Campus item 5.57    5.32 / 1.43  0.25              
79. Campus item 5.38    5.07 / 1.51  0.31              
80. Campus item 5.59    5.23 / 1.51  0.36              
81. Institution's commitment to part-time students?     5.82 / 1.36         5.45 / 1.37     0.37***
82. Institution's commitment to evening students?     5.67 / 1.43         5.33 / 1.44     0.34***
83. Institution's commitment to older, returning learners?     5.75 / 1.33         5.42 / 1.37     0.33***
84. Institution's commitment to under-represented populations?     5.53 / 1.40         5.21 / 1.35     0.32***
85. Institution's commitment to commuters?     5.47 / 1.38         5.21 / 1.44     0.26***
86. Institution's commitment to students with disabilities?     5.55 / 1.40         5.33 / 1.40     0.22** 
87. Cost as factor in decision to enroll. 6.28        6.12            
88. Financial aid as factor in decision to enroll. 5.81        5.62            
89. Academic reputation as factor in decision to enroll. 5.77        5.69            
90. Size of institution as factor in decision to enroll. 5.55        5.09            
91. Opportunity to play sports as factor in decision to enroll. 3.49        3.40            
92. Recommendations from family/friends as factor in decision to enroll. 4.84        4.72            
93. Geographic setting as factor in decision to enroll. 5.84        5.35            
94. Campus appearance as factor in decision to enroll. 5.58        5.10            
95. Personalized attention prior to enrollment as factor in decision to enroll. 5.53        5.23            

 

Copyright 2001, USA Group Noel-Levitz, Inc.
Noel-Levitz Survey Results
Estrella Mountain Community Co - 6/2003 Student Satisfaction Inventory, 2-Year College

Institutional Summary
Summary Items
Estrella Mountain Community Co Community, Junior & Tech. College
Items Import Satis / SD Gap Import Satis / SD Gap Mean
Difference
So far, how has your college experience met your expectations?     5.10 / 1.29         4.64 / 1.26     0.46***
Rate your overall satisfaction with your experience here thus far.     5.79 / 1.19         5.34 / 1.33     0.45***
All in all, if you had to do it over, would you enroll here again?     6.17 / 1.21         5.60 / 1.55     0.57***

 

Copyright 2001, USA Group Noel-Levitz, Inc.