Experience

Professional work experience has primarily been in education, banking, and hospitality. Initial management position held was as a bank branch manager in NW Indiana.  From 1989 to 1998, Resort Manager at the Wigwam Resort. During 20+ years at the Wigwam, primary responsibilities include: management of large capital projects, hotel operations and retail expansion.  Education/Business connections as a current member of the National Advisory Board to the School of Hotel/Restaurant Management (SHRM) at Northern Arizona University (NAU) and past member of the Business Advisory Board at Arizona State University West (ASUW).

Education Experience

1998 - Present RESIDENTIAL BUSINESS PROFESSOR

Teaching Disciplines:

  • Accounting (ACC 230, 240, 250)
  • General Business (GBS 220, 221, 233)
  • Hotel Restaurant Management (HRM 120, 130, 270, 280)
  • Management (MGT 101, 175)
  • Marketing (MKT 271)
  • Total Quality Management (TQM 214, 230)
  • Small Business Management (SBS 204)
Faculty Advisor for Phi Theta Kappa Honor Society
Member of the Business Advisory Board for Curriculum
Member of National Advisory Board NAU SHRM
Past Member of ASUW Business Advisory Board
Past Secretary/Treasury of Faculty Senate
Past Faculty Profession Growth Committee Maricopa Community College District
Past Chair of West Valley Hospitality Team;
Purpose - build articulations between EMC, NAU & ASUW
Quality Service Initiative Committee at EMC

Business Experience:

1976 - 1998 The Wigwam Resort Litchfield Park, Arizona (A full service, 331 room, golf resort)

RESORTMANAGER
Chief Operating Officer, Executive Committee. Direct responsibility for Rooms Division, Maintenance, Security, Human Resources, Capital Projects and Retail.

Major Accomplishments: Developed a Quality Plan for the Resort that included:
  1. A vision of empowered employees through teamwork.
  2. A Service Strategy that mandates quality as defined by our customers.
  3. Performance and Behavioral Standards for staff and managers.

Increased profitability, decreased expense margins, increased employee productivity for six consecutive years.

Initiated a comprehensive program of Management Training based on defined objectives through the use of PC based software such as ManagePro, SurveyMaker and Microsoft Office Suite; in-house seminars; and community college classes.

Implemented and refined the process of Flex-Budgeting to measure financial performance based on the increasing or decreasing business cycles.

Created a series of internal surveys to measure interdepartmental customer service levels and the changing needs of the internal customer.

Coordinated in-depth market research of Leisure Guests to determine what their perception of Resort Services, Food & Beverage and Golf experiences; the reasons why Wigwam was selected; return and/or recommend the Wigwam; and what additional amenities not currently offered were desired by guests.

Managerial positions held included, Acting General Manager, Assistant to the General Manager and Superintendent of Services