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EXPERIENCE

Professional work experience has primarily been in education, banking, and hospitality.  Initial management position held was as a bank branch manager in NW Indiana.  From 1989 to 1998, Resort Manager at the Wigwam Resort.  During 20+ years at the Wigwam, primary responsibilities include: management of large capital projects, hotel operations and retail expansion.  Education/Business connections as a current member of the National Advisory Board to the School of Hotel/Restaurant Management (SHRM) at Northern Arizona University (NAU) and past  member of the Business Advisory Board at Arizona State University West (ASUW).

Education Experience

1998 - Present             RESIDENTIAL BUSINESS PROFESSOR

                                      Teaching Disciplines:

       Accounting (ACC 230, 240, 250)

       General Business (GBS 220, 221, 233)

       Hotel Restaurant Management (HRM 120, 130, 270, 280)

       Management (MGT 101, 175)

       Marketing (MKT 271)

       Total Quality Management (TQM 214, 230)

       Small Business Management (SBS 204)

·         Faculty Advisor for Phi Theta Kappa Honor Society

·         Member of the Business Advisory Board for Curriculum

·         Member of National Advisory Board NAU SHRM

·         Past Member of ASUW Business Advisory Board

·         Past Secretary/Treasury of Faculty Senate

·         Past Faculty Profession Growth Committee – Maricopa Community College District

·        Past Chair of West Valley Hospitality Team;

          Purpose - build articulations between EMC, NAU & ASUW

·        Quality Service Initiative Committee at EMC

Business Experience:

1976 - 1998                The Wigwam Resort,  Litchfield Park, Arizona (A full service, 331 room, golf resort)               

                                    RESORT MANAGER             

Chief Operating Officer, Executive Committee.  Direct responsibility for Rooms Division,

Maintenance, Security, Human Resources, Capital Projects and Retail.

Major Accomplishments:

    Developed a Quality Plan for the Resort that included: 

        1.  A vision of empowered employees through teamwork.

        2.  A Service Strategy that mandates quality as defined by our customers.

        3.  Performance and Behavioral Standards for staff and managers.

    Increased profitability, decreased expense margins, increased employee productivity

    for six consecutive years.

    Initiated a  comprehensive program  of  Management  Training  based  on  defined

    objectives  through   the   use  of PC based  software  such  as  ManagePro,

    SurveyMaker and  Microsoft  Office Suite;  in-house  seminars; and  community

    college classes.

    Implemented  and  refined the process of “Flex-Budgeting” to measure financial

    performance based on the increasing or decreasing business cycles.

    Created a series of internal surveys to measure interdepartmental customer service

    levels and the changing needs of the internal customer.

    Coordinated in-depth  market research of “Leisure Guests” to determine what  their

    perception of Resort Services, Food &  Beverage and Golf experiences; the reasons

    why Wigwam was selected; “return and/or recommend” the Wigwam;  and what

    additional amenities not currently offered were desired by guests.

    Managerial positions held included, Acting General Manager, Assistant to the General

    Manager and Superintendent of Services