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Description:
Internal and external business communications,
including verbal and nonverbal
techniques. Prerequisites:
ENG101 or ENG107 with grade of "C" or better, or
permission of department/division.
MCCCD Official Course
Competencies:
1. Identify general characteristics of language
and meaning.
2. Identify ways of processing messages and
evaluating their success.
3. Write coherent sentences and paragraphs, using
fundamental writing techniques.
4. Describe the process of sending and receiving
professional quality electronic mail.
5. Identify and write business letters for
favorable, unfavorable, and persuasive
situations.
6. Identify and write business memos for favorable,
unfavorable, and persuasive situations.
7. Identify and state the purpose of the major
parts of the inductive organization for
reports.
8. Compose a report.
9. Plan and participate in an efficient and
effective business meeting.
10. Describe common uses of visual aids to convert
quantitative and qualitative data into meaningful
summaries.
11. Prepare a visual aid for a business
situation.
12. Prepare and present an oral business
presentation using visual aids.
13. Describe how to modify communication behavior
in selected cases to overcome barriers arising from
interpersonal, and organizational sources.
14. Prepare a resume of employment credentials, and
write an application letter to accompany the
resume.
15. Describe how the technology revolution -
national and international - affects the employee
and the company.
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