Total Quality
Management

 

Us Works Web Applications
Arizona Quality Alliance
Baldrige National Quality Program
Juran Institute


Program Overview

This program prepares students to be competitive in today’s domestic and global economies. It provides the student quality management theories and skills to better serve both internal and external customers. Emphasis is on practical application of skills and knowledge.

Required Courses
Credits
TQM101 Quality Customer Service
3
TQM201 Total Quality Concepts
2
TQM214 Principles of Process Improvement
2
TQM230 Teamwork Dynamics
2

Total

9


NOTE: Students must earn a grade of "C" or better in all courses within the program.
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Contact Information
Mr. Steve Shriver
Small Business Management Faculty
(623)935-8461
steve.shriver@emcmail.maricopa.edu

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